Latest Update

We would like to update you on the the latest actions as a business we are enforcing in line with the latest government advice here at REID Lifting, to support and look after the health and well-being of our employees, customers and suppliers against this horrendous disease.

1. We will no longer be hosting customer or supplier visits to our Chepstow facility and all non-essential visits have been cancelled.

2. All employees who are able to work from home, will continue to do so. We have robust processes in place to facilitate secure and efficient home working, so that there are limited disruptions of our service to you. We are still contactable via email and phone as usual.

3. Special measures have been put in place to support all factory-based workers who are continuing to work.

4. We will no longer be allowing for face to face meetings. Instead our team, where reasonably practicable, will carry out essential meetings using video and online tools instead. We will update you when the situation changes.

5. We will no longer allow for customer visits by our teams to take place. We will update you when the situation changes.

We understand that you all have many questions about the current situation, and we are doing our upmost to ensure these are answered. To support you, we have pulled together a list of FAQs’ attached to this communication.

If you have any questions or queries relating to any of these points, please contact us directly.

Kind regards,

Simon Luke

Managing Director, REID Lifting

FAQ’s

Is the business still open?

Yes, our business is still open but operating under new protocols in line with the government guidance. All employees who are able to work from home will continue to do so until further notice. We have robust procedures in place to support secure and efficient home working, so that there are limited disruptions of our service to you. We are still contactable via email and phone as usual.

What are your business operating hours?

Our business hours remain the same. This is as follows:

• Monday to Friday: 08:30 – 17:00

What are your delivery and collection operating hours?

Our delivery and collection hours remain the same. This is as follows:

• Monday to Thursday: 08:30 – 15:30

• Friday: 08:30 – 13:00

I have placed an order with you, will I still be able to receive this?

Yes, we are still working to complete all live works orders and deliver to our customers. Our Customer Sales Team will be actively contacting all customers ahead of their order being dispatched to confirm the delivery details. We do ask, if you know your delivery address and/or date has changed you advise as soon as possible.

I am looking to place a new order, am I able to do this?

Yes, all of our Customer Sales Advisers are able to take orders and support with any technical question or queries you may have. They will also be able to provide guidance on current lead times and our delivery status.

What are your current lead times?

As our standard protocol, all our lead times are advised by our Customer Sales Team when providing you a quote for your order.

Are you taking deliveries from third parties?

Yes, we are currently still able to receive deliveries and goods from third parties. However, we are no longer able to physically sign delivery notes. We therefore ask that you send an electronic version to us, which we will sign and send back electronically once we have confirmed receipt of delivery. All delivery notes are to be sent to: deliveries@reidlifting.com

Is your supply affected?

No, we are currently in daily contact with all of our key suppliers who are still operating, and all supply chains that are currently open, to ensure that we maintain our supply levels.